Refund policy

RIGHT OF WITHDRAWAL

You always have a 14-day right of withdrawal when you shop with us. The cancellation period expires 14 days after the day you received your item. You must notify us within 14 days of receipt that you wish to cancel your purchase. 

The notice must be given by writing to sales@tica-copenhagen.dk or calling +45 4059 4403. In your notice, you must make us clearly aware that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send with return. The cancellation form can be found here.You can not regret by simply refusing to receive the item without at the same time giving us clear notice of this. 

RETURN

You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the costs of returning the item. Upon return, you are responsible for the item being packed properly. You bear the risk of the item from the time of delivery of the item.

The condition of the item when you send it back:

You are liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way it works. In other words - you can try the item in the same way as if you tried it in a physical store.

If the item has been tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item.So you can not wipe dirty boots on a mat and then regret your purchase and return the mat :-)

REFUND OF THE PURCHASE AMOUNTIf 

you regret your purchase, you will of course get back the amount you paid to us.

In the event of an impairment for which you are liable, this purchase amount will be deducted. When returning the purchased item in case of cancellation, you must pay the cost of shipping yourself.

We will refund your payment within 14 days from the date we received notice of your decision to cancel this agreement.We will return the amount to the same means of payment that you used for the original transaction, unless you have explicitly requested otherwise.

We can withhold the refund until we have received the item back, unless you have previously provided documentation that you have returned it.

You must attach a copy of the order confirmation. 

The expedition goes faster if you fill out our cancellation form and attach it.

Note! We do not accept packages sent per. cash on delivery. 

If you regret a purchase, the item is sent to:

tica copenhagen

Skovlytoften 33

2840 Holte

Att. Return 

RIGHT OF COMPLAINT

The rules of the Purchase Act apply to purchases of goods.

When shopping at tica | copenhagen you have a 24 month right to make a complaint. This means that you can basically have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

How fast should I advertise?

You must complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect is discovered, your complaint is timely.

We reimburse reasonable shipping costs. If the complaint is justified, we will refund your (reasonable) shipping costs. When you return the item, please state what the problem is as detailed as possible.

Note! We do not accept packages sent by post. cash on delivery or similar.

Remember that the item must always be sent back in proper packaging, much like the original. Remember to get a receipt for shipping so we can reimburse your shipping costs. 

The complaint item is sent to:

tica copenhagen

Skovlytoften 33

2840 Holte

Att. Return

EXCHANGE SERVICE

When you buy gifts at tica copenhagen, the recipient can of course always have the item exchanged for another item, unless otherwise stated in the product description.

When an item is to be exchanged, the sender must bear the cost of shipping to tica copenhagen. Note in the shipment which item you want to be exchanged for, or contact our customer service.

Items to be exchanged must be sent to:

tica copenhagen

Skovlytoften 33

2840 Holte

Att. Return