GENERAL TERMS AND CONDITIONS
These conditions apply to private consumers' purchases of goods on Tica Copenhagen's webshops.
tica | copenhagen
Skovlytoften 33
2840 Holte
Denmark
Phone +45 40 59 44 03
Weekdays between 10.00 - 15.00.
Mail: sales@tica-copenhagen.dk
Established in 2008
CVR. No. 33 77 38 11
Bank: Danske Bank.
Account no .: 1471 - 0010516366
International bank transfers: Swift: DABADKKK
IBAN: DK7430000010516366
Before you buy at tica | copenhagen webshop, you must accept our terms and conditions and are encouraged to read these. The trade agreement is entered into between tica copenhagen and the buyer when you have chosen "buy" on the website.
PAYMENT
All prices on the website are in DKK and include Danish VAT.
We accept payment with: VISA, VISA ELECTRON, MOBILE PAY, MASTERCARD, PAYPAL and AMERICAN EXPRESS.
Payment is processed by Worldonline with Bambora checkout. tica copenhagen charges fee on debit card. The fee is what the redeemer requires and can be seen in the payment window at check-out. The amount will only be deducted from your account when the item is shipped.
Once you have selected the items you want and want to pay for, you will automatically be redirected to a so-called secure server. From here, all communication between you and the server is encrypted with SSL (Secure Socket Layer) encryption. This encryption means that no one else on the web can intercept or eavesdrop on the information you enter. SSL is the most widely used security solution. This means that tica copenhagen does not store your credit card information.
VAT, CUSTOMS DUTIES AND IMPORT TAXES
If the country to which you want delivery to charges customs duties and import duties, these charges will be levied when the package arrives in the country of destination. You will be charged for these fees. This also applies to gifts and purchases made on behalf of another recipient.
Unfortunately, we have no control over customs and import duties, and can not disclose how much these duties will amount to before your order is delivered. Customs rules vary from country to country. For further information, we recommend that you contact your local VAT and customs office.
For orders to be delivered outside the EU, the Danish VAT will automatically be deducted from your order on the website before payment. Please note that local VAT and import duties are added to your order upon delivery.
DELIVERY
UPS price depends on recipient country. Price is seen when you have selected the country of delivery.
We do not deliver to all countries. The available countries can be seen when you select the delivery address.
tica | copenhagen is responsible for the goods until you have received them.
Delivery time abroad depends on the recipient country, but will be between 5-8 working days.
RIGHT OF WITHDRAWAL
You always have a 30-day right of withdrawal when you shop with us. The cancellation period expires 30 days after the day you received your item. You must notify us within 30 days of receipt that you wish to cancel your purchase.
The notice must be given by writing to sales@tica-copenhagen.dk or calling +45 4059 4403. In your notice, you must make us clearly aware that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send with return. The cancellation form can be found here.
You can not regret by simply refusing to receive the item without at the same time giving us clear notice of this.
RETURN
You must return your order to us without undue delay and no later than 30 days after you have notified us that you wish to cancel your purchase. You must bear the costs of returning the item. Upon return, you are responsible for the item being packed properly. You bear the risk of the item from the time of delivery of the item.
The condition of the item when you send it back:
You are liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way it works. In other words - you can try the item in the same way as if you tried it in a physical store.
If the item has been tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value.
So you can not wipe dirty boots on a mat and then regret your purchase and return the mat :-)
REFUND OF THE PURCHASE AMOUNT
If you regret your purchase, you will of course get back the amount you paid to us.
In the event of an impairment for which you are liable, this purchase amount will be deducted. When returning the purchased item in case of cancellation, you must pay the cost of shipping yourself.
We will refund your payment within 14 days from the date we received notice of your decision to cancel this agreement.
We will return the amount to the same means of payment that you used for the original transaction, unless you have explicitly requested otherwise.
We can withhold the refund until we have received the item back, unless you have previously provided documentation that you have returned it.
You must attach a copy of the order confirmation. The expedition goes faster if you fill out our cancellation form and attach it.
Note! We do not accept packages sent by post. cash on delivery.
If you regret a purchase, the item is sent to:
tica | copenhagen
Skovlytoften 33
2840 Holte, Denmark
Att. Return
RIGHT OF COMPLAINT
The rules of the Purchase Act apply to purchases of goods.
When shopping at tica | copenhagen you have a 24 month right to make a complaint. This means that you can basically have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.
How fast should I advertise?
You must complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect is discovered, your complaint is timely.
We reimburse reasonable shipping costs. If the complaint is justified, we will refund your (reasonable) shipping costs. When you return the item, please state what the problem is as detailed as possible.
Note! We do not accept packages sent by post. cash on delivery or similar.
Remember that the item must always be sent back in proper packaging, much like the original. Remember to get a receipt for shipping so we can reimburse your shipping costs.
The complaint item is sent to:
tica | copenhagen
Skovlytoften 33
2840 Holte
Denmark
Att. Return
EXCHANGE SERVICE
When you buy gifts at tica | copenhagen, the recipient can of course always have the item exchanged for another item, unless otherwise stated in the product description.
When an item is to be exchanged, the sender must bear the cost of shipping to tica | copenhagen. Note in the shipment which item you want to be exchanged for, or contact our customer service.
Items to be exchanged must be sent to:
tica | copenhagen
Skovlytoften 33
2840 Holte
Denmark
Att. Return
PERSONAL DATA POLICY
In order for you to enter into an agreement with us, we need the following information:
Name
Address
Phone number
Mail
We register your personal information for the purpose of being able to deliver the item to you.
The personal information is registered with tica | copenhagen and stored for five years, after which the information is deleted.
When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and staff of tica | copenhagen has access to the information registered about you.
The data controller at tica | copenhagen er Tina Bremholm, tica | copenhagen, Højdevej 27, 2830 Virum.
Information is not passed on or sold to third parties. However, information is passed on to selected and trusted third parties who are entitled to use your personal information in order to deliver the goods that you have ordered and be able to stay informed about the status of your order.
As registered with tica | copenhagen you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection are directed to tica | copenhagen via e-mail sales@tica-copenhagen.dk .
Newsletters can be unsubscribed at any time via a link in the newsletter.
COMPLAINTS
If you are not satisfied with your product, or if it has been damaged in the mail, you can complain about your purchase. Please contact our customer service at:
Phone +45 40 59 44 03 weekdays between 10.00 - 15.00.
Or send an email to sales@tica-copenhagen.dk
If we did not succeed in finding a solution, you can lodge a complaint with the Center for Complaint Resolution, provided the conditions are met.
Competition and Consumer Authority
Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Denmark
Mail: cfk@kfst.dk
DISCLAIMER AND DISCLAIMER
tica | copenhagen reserves the right to make any tax changes, price and proofreading errors, technical errors, sold out items and force majeure, including labor disputes and deficiencies in or delays in deliveries from subcontractors. Be aware that the color of images may differ from the actual color due to lighting conditions and screen setting.
WITHDRAWAL FORM
Can be found at the bottom of the website (to be filled in and returned only if the right of withdrawal is exercised)
To:
tica | copenhagen
Skovlytoften 33
2840 Holte
Denmark
Att. Return
sales@tica-copenhagen.dk